Terms and Conditions – Terms of use for bdwine Complete Guide

Bdwine (hereinafter referred to as the "Platform", "we", or "bdwine") is an internationally licensed online gaming platform serving Bangladesh and select other countries. These Terms and Conditions apply to the bdwine website, mobile app, and all associated services.

In addition to these Terms and Conditions, specific games, promotions, or services may have their own separate terms. Where applicable, those specific terms should be read alongside these general terms, and in the event of a conflict, the specific terms will take precedence.

Bdwine reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email address. Continued use of the platform after such changes will be deemed acceptance of the updated terms.

To create an account on bdwine, you must provide accurate and complete information. bdwine reserves the right to terminate any account registered with false or incomplete details at any time.

Each individual may only One You may create one account. Creating multiple accounts (duplicate accounts) is strictly prohibited and may result in the termination of all associated accounts and forfeiture of all balances.

If any details provided during registration change — such as your mobile number or payment information — please notify our support team as soon as possible. bdwine is not responsible for any issues arising from outdated or incorrect information.

• A valid mobile number is required at the time of registration.
• Sharing or selling your account to a third party is strictly prohibited.
• Keeping login credentials (password) confidential and secure is solely the user's responsibility.
• If you suspect unauthorized access to your account, notify our support team immediately.

Bdwine is an 18+ platform. By registering, you confirm that you are 18 years of age or older. If you cannot verify your age during the verification process, your account will be suspended or terminated.

As part of the Know Your Customer (KYC) verification process, bdwine may request the following documents:

Deposits on bdwine can be made via bKash, Nagad, and Rocket. Funds are typically credited to your account within 5–15 minutes. If there is a delay due to technical issues, please contact support.

• Minimum Deposit: BDT 200
• Maximum Single Deposit: BDT 50,000
• Daily Maximum Deposit: BDT 2,00,000
• Deposits must be made only from a payment account registered in your own name.
• Funds sent from third-party accounts will be refunded and a processing fee may apply.

Your account must be fully verified (KYC completed) before you can withdraw winnings from bdwine. The payment method used for withdrawals must match the one used for deposits.

• Minimum Withdrawal: BDT 500
• Processing Time: Typically 1–24 hours
• Daily Maximum: BDT 1,00,000
• If you have an active bonus, its wagering requirements must be met before a withdrawal can be processed.
• Up to 5 free withdrawals per month; a small processing fee applies for any additional withdrawals.

Bdwine reserves the right to place suspicious or unusual withdrawal requests on hold for additional verification. This process is typically completed within 72 hours.

Bdwine offers a range of bonuses, including welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with specific terms, which are detailed on the bonus offers page.

General Bonus Rules:

• To withdraw bonus funds, the applicable wagering requirement (typically 10x–30x) must be fulfilled.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• Bonuses may only be used on designated games; certain games may be excluded from bonus wagering.
• If wagering requirements are not met before the bonus expires, the bonus and any associated winnings will be forfeited.
• Attempting to abuse or exploit bonuses may result in account termination.

All games on bdwine operate using internationally certified Random Number Generator (RNG) technology. Every game outcome is entirely unbiased and not predetermined.

The following rules must be observed while playing:

• If a game is interrupted mid-round due to a technical fault, that round will be voided and the wager will be refunded.
• Bdwine is not liable for any losses resulting from internet disconnection.
• Where ambiguity exists in any game rule, bdwine's decision is final.
• In Live Casino games, the dealer's decision is final and verifiable through video recording.

Every user is obligated to comply with bdwine's Terms and Conditions. The following activities are strictly prohibited and will result in account termination and balance forfeiture:

• Using bots, scripts, or automated software to play games.
• Creating multiple accounts to take advantage of bonus offers.
• Using the platform for money laundering or any other form of illegal financial activity.
• Attempting to gain unauthorized access to another user's account.
• Exploiting game vulnerabilities or bugs for personal gain.
• Harassing or engaging in inappropriate behaviour toward other players.
• Completing verification using false information or forged documents.

Bdwine believes gaming is entertainment, not a source of income. We are deeply committed to responsible gaming and to helping players build healthy gaming habits.

Bdwine offers the following benefits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Take a break ranging from 24 hours to 30 days.
• Self-Exclusion: Suspend your account for a fixed period or indefinitely.
• Reality Check: Receive periodic reminders about your gaming time.

If you notice signs of a gaming addiction, please Responsible Gaming Read the page and seek professional help.

Your personal information is of the utmost importance to us. For full details on how bdwine collects, stores, and uses your data, please refer to our Privacy Policy Available on the page.

In short, we use your information to:

• Used to manage your account and deliver our services.
• Used to meet our legal and regulatory obligations.
• Used to prevent fraud and ensure platform security.
• Never sold to third parties without your consent.

You may close your account at any time by contacting our support team. Any active bonuses or pending withdrawal requests must be settled before your account can be closed.

Bdwine reserves the right to suspend or terminate accounts in the following circumstances:

• Violation of these Terms and Conditions.
• If you fail to complete KYC verification.
• Account has been inactive for an extended period (over 12 months).
• Involvement in suspicious or fraudulent activity.

Any valid balance remaining at the time of account termination will be returned after verification; however, any bonus balance will be forfeited.

For any dispute or complaint, please contact our support team in the first instance. The support team typically responds within 24 hours, and most issues are resolved within 72 hours.

Complaint process:

• Step 1: Contact support via live chat or email.
• Step 2: Present the matter in detail with supporting evidence.
• Step 3: Please wait for the support team to investigate and reach a decision.
• Step 4: If you are not satisfied with the decision, you may escalate your appeal to a higher authority.

Bdwine's decisions are final in all matters. Any disputes relating to these Terms and Conditions shall be governed by the laws of the authority under which bdwine operates.